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Return, Exchange & Cancellation Policy

RYZ® Return & Exchange Policy

Hassle-free returns • Easy exchanges • Premium activewear support


At RYZ® (pronounced RISE), we want your premium activewear and sports-lifestyle pieces to fit perfectly. If something isn’t right, your first exchange is free. A second exchange for the same order carries a nominal fee of ₹125.

Eligibility for Returns & Exchanges

  • Return or exchange within 7 days of receiving your order.
  • Items must be in resalable condition with intact price tags and a valid invoice / order ID.
  • First exchange: Free (no pickup or processing charge).
  • Second exchange (same order): ₹125 additional processing fee.

Important Quality & Hygiene Conditions

  • Items must be unworn, unwashed, and undamaged, with all original tags attached.
  • No makeup stains, tan marks, perfume traces, or signs of wear.
  • Hand over the correct item to the pickup executive. Incorrect handovers may incur additional logistics charges.
  • Reuse the original RYZ packaging for safe transit.
  • Requests must be initiated within 7 days of delivery.
  • Cancellations are accepted before shipment only.

How to Initiate an Exchange or Return

  1. Automated Exchange Portal: Click Here
  2. Order Tracking Page: Initiate directly via your tracking link or visit ryzstore.ithinklogistics.co.in.
  3. Email / WhatsApp: Send your Order ID and reason to care@ryzstore.com or +91 99111 88118 (WhatsApp).

Processing Time

  • Exchange requests are verified within 24 working hours for pickup scheduling.
  • Replacement shipping typically takes 3–7 business days after pickup.
  • Refunds are initiated within 4–7 business days of receiving the returned item.

Refund Process & Policy

Full refunds are issued for products returned in their original condition with packaging and tags intact.

  • COD Orders: Choose a refund as a RYZ Gift Voucher (with an extra 5% off on your next purchase) or a direct refund to your bank via UPI/Razorpay.
  • Prepaid Orders: Refunded securely to the original payment method via Razorpay.

Discounted Merchandise

  • Returns/exchanges for sale items must be initiated within 7 days of delivery.
  • For items discounted by over 40%, refunds are issued as RYZ Gift Vouchers only.

International Orders

  • No reverse pickup facility for international shipments.
  • Customers bear return shipping and customs brokerage charges.
  • Standard return/refund conditions apply.

Non-Returnable Items

Products explicitly marked as non-returnable on their product page (for hygiene or limited-edition reasons) are not eligible for exchange or refund.


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Easy Exchange / Returns

Enjoy Hassle-Free Returns and Exchanges within 7 days.

Secure Payments | COD

Payments secured by Razorpay and Pan india COD available

Customer Care

Monday - Saturday
99911188118 (Whatsapp)
care@ryzstore.com