Refund policy

Options to log in RETURN / EXCHANGE Requests

  • Via your RYZ Account | Log in here : https://account.ryzstore.com
  • Via Whatsapp | Start Chatting Now :  9911188118
  • Via E-mail | Reach out to us at : Care@ryzstore.com


Full Price Standard Merchandise 

Return/Exchange has to be initiated within 7 days of receipt of product. You have to email at care@ryzstore.com from your registered email id to trigger the request.

COD Orders 

  • The amount is refunded as RYZ Gift voucher which you can use for your future orders or via UPI/NEFT.
  • COD handling charges charged at the time of placing the order are non refundable.

 Prepaid Orders 

  •  Full amount is refunded into your initial payment mode (bank account, credit card, etc.)

 Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.) 

  • Return/Exchange has to be initiated within 7 days of receipt of product. You have to email at care@ryzstore.com from your registered email id to trigger the request or WhatsApp us at 9911188118,
  •  All refunds for merchandise sold on discount more than 45% (Prepaid & COD) are issued as Gift Vouchers only.

 International Orders 

  • We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer
  •  All other applicable conditions and terms of our return and refunds above apply to international returns.

 *Pls note we accept only prepaid payment mode for International orders 

Exclusion from Return/Exchange

  • Where it is specifically mentioned on the product page

* Handling charges of INR 90 applicable on all orders below INR 1000 are not refunded in case of any return 

Important things to keep in mind while sending back the product for return/exchange: 

  • All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
  • All items should be free of make-up or tan marks
  • Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
  • To ensure your RYZ garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
  • All exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at care@ryzstore.com from your registered email id to trigger the request.
  • It takes about 5-10 working days to complete your return/exchange request post your request has been triggered.
  • Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again.
  • Orders are cancellable before they are shipped. If you need to make any changes, email care@ryzstore.com  with the order number. 

INTERNATIONAL ORDER RETURNS

  • We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
  • All applicable brokerage or customs charges on international shipments will be paid by the customer.
  • All other applicable conditions and terms of our return and refunds above apply to international returns. 

Important things to keep in mind while sending back the product for return/exchange:

  • Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability incase incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece 
  • Primary return/Exchange pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again
  • In the case of COD orders, handling charges (INR 50) will not be refunded.
  • All exchange/return requests must be placed within 7 days of receipt of items. Handover of these items should be done within 5 days of placing the exchange request. If you do not provide a time for the reverse pick-up within 5 days of placing the request, the return/exchange will be cancelled. Please note that an exchange request will be accepted only twice against the original order.
  • In case you have received a damaged or a defective piece, please initiate a request for exchange/return by notifying our customer care, either by call or email to care@ryzstore.com, along with pictures of the damage/defect and we will provide you the best resolution.
  • This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange/return by notifying our customer care, either by call or email, along with pictures of the product to care@ryzstore.com and we will do the needful.
  • We will initiate the reverse pick-up once we receive your return/exchange request, our logistics partner will get in touch with you and request a convenient time and date for the pick-up. Please note, the product should be handed over within 5 days of raising the return/exchange request. Any later pick-ups will not be considered for return/exchange.
  • Once we receive the product, we will check it for being unused, unwashed, and undamaged and the product should also have the original tags/packaging in place. Post that, we will process your refund/exchange as per your request. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be accepted only twice against the original order.
  • To cancel your exchange request, you can call us on +91-124- or mail us at care@ryzstore.com with your order no. and email id within 24 hours of placing an exchange request.
  • In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for full price prepaid orders. In case of COD orders and orders placed at discounted price (including prepaid orders placed at price discounted by more than 45%), you will get RYZ gift Voucher as a refund. We will not refund cash for Cash On Delivery orders.