Return, Exchange & Cancellation Policy

Eligibility for exchange:

- Returns/exchanges are accepted within 7 days of receipt of the product.

- All returned items must be in resalable condition with intact price tags and accompanied by a valid receipt.

Important :

- Items must be unworn, unwashed, and undamaged with original tags.
- Makeup or tan marks are not permitted.
- Ensure correct items are handed to the delivery executive to avoid additional charges.
- Reuse original packaging for safe return.
- Exchange/return requests must be initiated within 7 days of receipt.
- Cancellations are allowed before shipment.

How to exchange :

- Initiate via the Track Page.

- Email care@ryzonline.com or Whatsapp 9911188118 with your Order ID and reason for return/exchange.

Processing Time:

- Exchange requests are processed within 24 Working hours for pickup and replacement.
- Replacement shipping takes 3-7 business days.

- Refunds are initiated within 4-7 business days upon receiving the returned product.

Refund Process:

- Full refunds are issued for products returned in original condition, including packaging and tags.

Refund Policy:

- For COD orders: Refunds can be issued as RYZ Gift Vouchers with an additional 5% off on the next order or refunded to the bank account via UPI/Razorpay.

- For prepaid orders: Refunds are processed securely via Razorpay.

Discounted Merchandise:

- Returns/exchanges for discounted items must be initiated within 7 days of receipt.

- Refunds for merchandise discounted over 40% are issued as Gift Vouchers only.

International Orders:

- No reverse pickup facility for international shipments; customers bear shipping and brokerage charges.

- Standard return/refund conditions apply to international returns.

Exclusions:

- Products explicitly marked as non-returnable on the product page.

Further Assistance:

- Contact care@ryzstore.com or Whatsapp 9911188118 for inquiries or assistance.

Featured

View all

Fabric

The Truth About Activewear Fabrics in India: Marketing Myths vs. Real Innovation

Introduction: Fabric Buzzwords vs. Real Innovation Indian activewear brands are flooding the market with catchy fabric names—but how much innovation lies beneath? From “buttery-soft” claims to adap...

Sep 3, 2025

Lets Talk Fabrics

View all

Fabric

The Truth About Activewear Fabrics in India: Marketing Myths vs. Real Innovation

Introduction: Fabric Buzzwords vs. Real Innovation Indian activewear brands are flooding the market with catchy fabric names—but how much innovation lies beneath? From “buttery-soft” claims to adap...

Sep 3, 2025

Concept

What is Softretch(TM) ?

When it comes to comfortable and functional clothing, the fabric you choose can make all the difference.

Jan 24, 2023

RYZ - The Concept

View all

Concept

Why Softretch® Just Feels Better | Premium Activewear by RYZ

Softretch® is our premium activewear fabric: a polyamide/nylon blend from the same elite mill as the global leader, dual-brushed inside and out and QC’d batch-wise for cloud-soft comfort, breathabl...

Oct 1, 2025

Concept

Why RYZ Is Luxury Active Fashion—Not Just Athleisure

RYZ elevates activewear into luxury active fashion with Softretch®, fit-sculpted silhouettes and couture finishing that rival global standards. Polished studio-to-street styling, durable constructi...

Sep 26, 2025

Concept

Experience the RYZ Difference: Why We Compete on Experience, Not Price

At RYZ, we don’t fight on price—we deliver experience. With over 40% of our customers returning every month, discover why Softretch® comfort, feather-touch quality, and personalised care set us apa...

Sep 16, 2025