Return, Exchange & Cancellation Policy

- Returns/exchanges are accepted within 7 days of receipt of the product.

- All returned items must be in resalable condition with intact price tags and accompanied by a valid receipt.

- Items must be unworn, unwashed, and undamaged with original tags.
- Makeup or tan marks are not permitted.
- Ensure correct items are handed to the delivery executive to avoid additional charges.
- Reuse original packaging for safe return.
- Exchange/return requests must be initiated within 7 days of receipt.
- Cancellations are allowed before shipment.

- Initiate via the Track Page.

- Email care@ryzonline.com or Whatsapp 9911188118 with your Order ID and reason for return/exchange.

- Exchange requests are processed within 24 Working hours for pickup and replacement.
- Replacement shipping takes 3-7 business days.

- Refunds are initiated within 4-7 business days upon receiving the returned product.

- Full refunds are issued for products returned in original condition, including packaging and tags.

 

- For COD orders: Refunds can be issued as RYZ Gift Vouchers with an additional 5% off on the next order or refunded to the bank account via UPI/Razorpay.

- For prepaid orders: Refunds are processed securely via Razorpay.

- Returns/exchanges for discounted items must be initiated within 7 days of receipt.

- Refunds for merchandise discounted over 40% are issued as Gift Vouchers only.

- No reverse pickup facility for international shipments; customers bear shipping and brokerage charges.

- Standard return/refund conditions apply to international returns.

- Products explicitly marked as non-returnable on the product page.